Overview
This Privacy Policy explains how we collect, store, use, and process the information you provide or that we obtain automatically when you access or use our website, software, and related services (collectively, the “Services”).
By using the Services, you acknowledge that you have read and understood this Policy.
Information We Collect and the Reasons for Collecting It
To operate, secure, personalize, and continuously improve the Services, we collect and retain several categories of information, described below.
We may collect personal details that you voluntarily submit when you create an account, interact with the Services, communicate with our team, subscribe to newsletters, or participate in promotions, surveys, or other activities.
This information may include, but is not limited to:
- Email address
- Username
- Login details
- Date and time of birth
- Information you choose to submit in order to receive personalized readings
- Payment details processed through approved third-party payment providers
- User Content as defined in our Terms of Service, such as messages, uploaded images, and shared characters
- Communications between you and our team
- User-generated entries such as dreams, mood logs, and similar materials
We use this information to provide you with personalized, secure, and adaptive interactions inside the Services, including enabling your AI companion to improve based on your communication patterns.
When you use features that involve uploading or generating content, we may process and store photos, videos, audio recordings, structured data, and associated metadata such as the time and place where a photo or video was created.
These files may be stored or processed to deliver the Services’ core functionality.
We collect information about how you access and interact with the Services. This includes:
- IP address
- Browser type and settings
- Device type and identifiers
- Pages you visited prior to arriving on our website
- Interaction logs and behavioral analytics
- Location information, when permitted by your device settings
This data helps us understand performance, detect anomalies, enhance security, and improve overall user experience.
Sources of Personal Information
We may obtain personal information from the following sources:
- Directly from You: Information you enter on the Services, including forms, preferences, or content submissions.
- Indirectly from You: Information gathered by observing your interactions with the Services.
- Automatically: Data collected through cookies, logs, tracking technologies, or analytics tools placed on your device.
- From Service Providers: Information from third-party partners that support analytics, advertising, payment processing, hosting, or other operational aspects of the Services.
- Publicly Available Sources: Widely published information such as public figures’ dates of birth obtained from reputable and publicly accessible sources for analytical or feature-enhancement purposes.
This publicly available data is used solely for analytical or feature-enhancement purposes, is not independently verified by us, and is not collected with the intention of infringing any rights.
General Use of Personal Data
In general, any personal information you provide to us is used to respond to your requests, deliver a personalized and efficient user experience, ensure the proper functioning of the Services, and enhance or develop new features.
We use your data to understand how you interact with the Services and to improve the overall quality and reliability of our products.
How We Store and Protect Your Information
We store user data using secure infrastructure provided by Google Cloud Platform and Firebase. These trusted environments include advanced security controls designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
In addition to Google’s security safeguards, we continuously work on implementing additional protective mechanisms and internal procedures to further enhance data security.
We retain your information for as long as necessary to operate the Services and fulfill the purposes for which it was collected.
If you choose to delete your account:
- your personal data will be removed from active systems;
- deletion from backups may take additional time due to technical constraints;
- certain information may be retained where required by law, for dispute resolution, fraud prevention, or to enforce our agreements.
We always limit retention to what is legally permissible and operationally required.
To provide you with reliable and efficient Services, your data may be stored, processed, or transferred across different locations worldwide — including countries outside your home jurisdiction.
Additionally, some information may be temporarily stored on your own devices when you interact with the Services.
Regardless of where your data is processed, we apply appropriate safeguards to ensure its protection in line with this Privacy Policy.
How We Use Your Personal Data
We use the personal data we collect for various purposes necessary to operate, maintain, and enhance the Services. These purposes include, but are not limited to, the following:
- To Provide and Maintain the Services: deliver core functionality, ensure smooth operation, monitor performance and technical stability, personalize your experience, and maintain overall quality and security.
- Account Management: register and authenticate your account, manage your profile settings, grant access to Service features, and maintain accurate user records.
- Fulfilling Contracts and Purchases: complete transactions, provide purchased products or services, manage billing and payments, and fulfill contractual obligations.
- Communication with You: provide updates, security notifications, responses to requests, technical or operational messages, and customer support via email, push notifications, SMS, or other electronic channels.
- Marketing and Newsletters: send promotional updates, special offers, newsletters, recommendations, or announcements if you have not opted out.
- Handling User Requests: respond to inquiries, resolve issues, fulfill support tickets, and manage requests submitted to our team.
- Business Transfers: evaluate or execute mergers, acquisitions, restructurings, divestitures, or sales of assets.
- Analytics, Insights, and Service Improvement: analyze usage patterns, identify trends, measure performance, improve functionalities, develop new features, and enhance your experience.
- Additional Purposes: internal research, monitoring Service integrity, fraud prevention, legal compliance, and tailoring content or in-app experiences.
When We Share Your Personal Data
We may share your information with third parties in the following situations:
- With Service Providers: trusted vendors who support analytics, ad optimization, hosting, infrastructure, support, email delivery, payment processing, and other essential operations.
- Business Transactions: mergers, acquisitions, financing rounds, transfer or sale of assets, bankruptcy, or similar proceedings.
- Affiliates: parent companies, subsidiaries, joint ventures, or other entities under common corporate control.
- Business Partners: joint offerings, co-branded promotions, or partner-enabled features.
- Other Users: public interactions inside the Services may make your information visible to other users, third-party platform contacts, or the public depending on visibility settings.
- With Your Consent: for any purpose when you explicitly agree.
Corporate Changes and Amendments
If the Company undergoes a structural change — such as a reorganization, merger, acquisition, divestiture, or sale of assets — your personal information may be transferred as part of the transaction in accordance with applicable laws and the terms of the agreement.
If such a transfer occurs, we will notify you, for example by sending an email to the address associated with your account, and explain how your information will be handled going forward.
We may also update this Privacy Policy from time to time. The most recent version will always be available on our website. If an update materially affects your rights or how we process your data, we will notify you in advance.
Your Right to Request Deletion
You have the right to request that we delete your personal data. To make such a request, please contact us at support@ezora-app.com.
Upon receiving your request:
- personal data provided based on consent will be permanently deleted;
- certain information may need to be retained where legally required, such as for fraud prevention, dispute resolution, or compliance purposes;
- deletion from backups may take additional time due to technical safeguards.
We handle all deletion requests in accordance with applicable data protection laws and principles of confidentiality.
Updates to the Privacy Policy
We may modify this Privacy Policy periodically to reflect changes in our data practices, operational or organizational needs, and legal or regulatory requirements.
When such updates occur, they will apply to the ongoing use of your personal data. We will notify you via email or another appropriate method whenever a significant change is implemented.
Opt-Out and Data Requests
You can unsubscribe from our email newsletters at any time using the “unsubscribe” link included in each email.
If you have questions about how we collect your data, how we use it, how it is stored or modified, or if you wish to delete or update your personal data, please contact us at support@ezora-app.com.
We will make every effort to respond within a reasonable timeframe.
Women’s Health and Cycles — Important Disclaimer
The App is not intended to replace professional medical advice, diagnosis, treatment, or contraceptive guidance. It should not be used as a primary method for monitoring health conditions, pregnancy planning, birth control, fertility prediction, or managing medical concerns.
Before making health-related decisions or taking any actions that may affect your safety or the safety of your family, always consult a qualified physician or healthcare professional.
Do not disregard or delay seeking professional medical advice based on information presented in the App. Always consult a healthcare expert if you have questions about your health, notice changes in your condition, or have concerns regarding any symptoms.
Use of the App is at Your Own Risk
Our goal is to make esoteric, mental-wellness, and health-related information more accessible and engaging. However, the App cannot guarantee any specific results, improvements, or outcomes.
By using the App, you acknowledge and agree that:
- all insights, predictions, and suggestions are informational and entertainment-oriented;
- data, interpretations, and recommendations may not always be accurate, complete, or scientifically validated;
- the App is not a substitute for medical instruments, diagnostic tools, or professional healthcare services.
Contact Information
Registration No.: HE 43191